At Magic Jaggery by Sneagnic, we understand that sometimes customers may need to cancel an order due to unforeseen circumstances. This Cancellation Policy outlines the conditions, eligibility, and procedure for cancelling an order placed on our website.

1. Order Cancellation by Customer

Customers may request order cancellation under the following conditions:

  • Orders can be cancelled within 12 hours of placing the order or before the order has been dispatched, whichever occurs earlier.
  • Once an order has been packed or shipped, cancellation requests will not be accepted.

Due to the nature of edible and perishable products, we are unable to process cancellations after dispatch.

2. How to Request Cancellation

To request cancellation, customers must contact our customer support team and provide:

  • Order ID
  • Registered email address or mobile number
  • Reason for cancellation (optional)

Cancellation requests are processed during working hours only and are subject to confirmation by our team.

3. Cancellation Confirmation

  • Once your cancellation request is reviewed, you will receive a confirmation message or email regarding approval or rejection.
  • If the order has already been dispatched, the cancellation request will be automatically declined.

4. Refund for Cancelled Orders

  • If an order is successfully cancelled before dispatch, a refund will be initiated as per our Refund and Return Policy.
  • Refunds will be processed to the original payment method used at the time of purchase.
  • The refund processing time is generally 5–7 business days.

5. Cancellation by Magic Jaggery by Sneagnic

We reserve the right to cancel orders under certain circumstances, including but not limited to:

  • Product unavailability or stock issues
  • Incorrect pricing or product information
  • Suspected fraudulent transactions
  • Incomplete or incorrect customer information

In such cases, the customer will be notified, and a full refund will be processed.

6. Non-Cancellable Orders

The following orders are not eligible for cancellation:

  • Orders that have already been dispatched
  • Customized or special orders (if applicable)
  • Orders delayed due to incorrect shipping details provided by the customer

7. Important Notes

  • Customers are advised to carefully review their order details before completing the purchase.
  • Magic Jaggery by Sneagnic shall not be held liable for delays caused by courier partners or external factors beyond our control.

8. Policy Updates

Magic Jaggery by Sneagnic reserves the right to update or modify this Cancellation Policy at any time without prior notice. Any changes will be reflected on this page.

📩 Contact Information

For cancellation-related queries, please reach out to us using the contact details mentioned on our website.