At Magic Jaggery by Sneagnic, we are committed to delivering high-quality, fresh, and carefully packed products to our customers in a timely and reliable manner. This Shipping Policy outlines the terms and conditions related to order processing, shipping, delivery timelines, and related concerns.

1. Shipping Coverage

Currently, Magic Jaggery by Sneagnic delivers products across India only. We do not offer international shipping at this time.

All orders are shipped to the delivery address provided by the customer at the time of placing the order. Please ensure that the address and contact details are accurate to avoid delivery delays or failed shipments.

2. Order Processing Time

  • Orders are usually processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Order processing includes product verification, quality checks, and secure packaging to maintain product freshness.

Once your order is processed and dispatched, you will receive a shipment confirmation message or email along with tracking details (where applicable).

3. Delivery Timeframe

  • The estimated delivery timeline for most locations is 3–7 business days from the date of dispatch.
  • Delivery times may vary depending on the shipping location, courier partner, and external factors such as weather conditions or regional restrictions.

Please note that delivery timelines are estimates and not guaranteed delivery dates.

4. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed during checkout before completing the payment.
  • Any changes to shipping fees will be updated on the website without prior notice.

Occasionally, we may offer free shipping promotions on selected products or order values. Such offers will be clearly mentioned on the website.

5. Delivery Partners

We work with reliable and trusted courier partners to ensure safe and timely delivery of your orders. While we strive to choose the best logistics services, Magic Jaggery by Sneagnic is not responsible for delays caused by courier partners once the order has been dispatched.

6. Delayed or Failed Deliveries

Delivery delays may occur due to:

  • Incorrect or incomplete delivery address
  • Unavailability of the customer at the time of delivery
  • Courier service issues
  • Natural calamities or unforeseen circumstances

In such cases, our support team will assist in coordinating with the courier partner to resolve the issue.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Magic Jaggery by Sneagnic will not be liable for delays or non-delivery resulting from incorrect address or contact information provided by the customer.

If an order is returned to us due to incorrect details, re-shipping charges may apply.

8. Damaged Packages During Transit

If you receive a package that appears damaged or tampered with:

  • Please do not accept the delivery if possible
  • If accepted, report the issue to our support team within 24 hours of delivery with clear photos or an unboxing video

Such cases will be handled as per our Refund and Return Policy.

9. Order Tracking

For most shipments, tracking details will be shared once the order is dispatched. Customers can use the tracking information to monitor delivery status through the courier partner’s website.

10. Policy Changes

Magic Jaggery by Sneagnic reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be reflected on this page.

📩 Contact Information

For any questions related to shipping, order status, or delivery concerns, please contact us through the support details provided on our website.